FAQs

Certainly we are here when you need us. We do require a 24 hour notice where possible. We also ask that if you do need to cancel an appointment that you contact us no later than 24 hours before our arrival time.

Seniors 5 star Concierge Providers provides a suite of advantages that none of our competitors can offer on one platform. We provide exceptional non-medical services and world class customer service. We are available 24 hours a day, 7 days a week, 365 days a year for any inquires, scheduling changes, or emergencies. We have no minimum hourly requirement of service per day, and select only the most trusted and compassionate caregivers.

We are neither the most or least expensive service you can choose. Remember that we are not a home health provider. We deliver services above and beyond that which other providers can assist with and the quality of our service can only be described as without comparison.

A majority of the non-medical homecare companies have a minimum hourly service requirement of 3 to 4 hours per day. Seniors 5 star concierge has no hourly minimum for services. We can provide assistance for as little as 30 minutes per day.

This can depend on a variety of factors. Yourself or your loved one may be unable to manage routine tasks and may be at great risk when they try. For personal reasons, you may not be able to provide a high level of care for this individual. If you feel overly stressed or physically unable to keep up with the demands for care giving, you may want to seek advice from a doctor or other health professionals in your community.

Our services are covered by private payment, and often by your long-term care or health insurance as well as possible veteran’s benefits and occasionally others. We will provide all necessary paperwork for you to file against your insurance policy.
For your convenience, we do accept payment by credit card, bank draft, or by invoice/check.

Yes. All of Senior Concierge Providers are fully bonded and insured.

We serve all of Collier and Lee Counties in SW Florida and will consider work outside of these areas under certain circumstances.

Seniors 5 star concierge takes the hiring process very seriously. We invest the time and energy to go beyond the state requirements. We perform extensive interviews, reference checks, and state and national criminal history checks to ensure that our clients receive the highest quality of dedicated attention.

Yes. Seniors 5 star concierge offers to seniors a reliable, comfortable transportation with sensitive, responsible drivers who will wait for you at the doctor’s office, escort you when shopping and running errands, and most important, be where you are supposed to be on time so you are not left waiting.

No. We offer a free in-home consultation so you can meet one of our service directors face-to-face and so we can understand exactly what services you need or want in your home. No strings attached!

Yes. Our agency is licensed, bonded, and insured. Furthermore, we assume all of the risk of a concierge injury in the home.

Your concierge will help organize all your doctors’ information records. We will accompany them on their medical appointments and update you with the doctor’s advice. These services offer you peace of mind, prevent overlapping tests and medications, and increase the effectiveness of medical care.

No. Franchise owners pay high fees to own a franchise, and subsequently pass that cost along to the client. Seniors 5 star concierge is independently owned and invests our earnings into creating a personalized level of care for each client and for providing ongoing training for our dedicated caregivers who take great pride in serving our clients.

If we haven’t already provided an initial consultation, we will arrange a convenient time to meet with you and your loved one to determine the type and the frequency of service required and to understand the best person for your needs. We will then select the caregiver and create a schedule. Our staff will arrive at the first appointment ready to help and to start getting to know you personally.

Once you have made your choice, the service can begin whenever you say. Call today for a free in-home consultation: 239 331 4808. A Senior Concierge Providers representative is available 24 hours a day, 7 days a week, and 365 days per year.